Last Updated September 27, 2023
We and our service providers collect Personal Information in a variety of ways, including through the services generally; through the job application process; and from other sources.
We collect Personal Information through the Services, for example, when you register interest in or sign up for a clinical trial, register an account to access the Services, attend one of our events, or sign up for a newsletter.
If you enroll in a Science 37 clinical trial, you will receive detailed information about data processing – including the collection of Personal Information – during the initiation of the clinical trial process.
If you apply for jobs through our website, your application and any additional information that you provide may be used to assess your skills and interests against career opportunities at Science 37, and for reporting purposes that may be required by country-specific laws. We may also use your information to communicate with you and to inform you of career opportunities.
We receive your Personal Information from other sources, for example publicly available databases, clinical trial recruiting partners and joint marketing partners, when they share the information with us.
“Other Information” refers to any information that does not reveal your specific identify or does not directly relate to an identifiable individual, and includes information such as the type of Internet browser and operating system used; domain name of the website from which you came; number of visits; average time spent on the site; and pages viewed. We may use Other Information, for example, to monitor the relevancy of our website and improve its performance or content.
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
We collect Other Information in a variety of ways, including from your browser or device; cookies; clear gifs/ web beacons; analytics; software development kits (“SDKs”) and mobile advertising IDs; third-party plugins; third-party online tracking; Adobe Flash technology; physical location.
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.
Our Services may include third-party SDKs that allow us and our service providers to collect information about your activity. In addition, some mobile devices come with a resettable advertising ID (such as Apple’s IDFA and Google’s Advertising ID) that, like cookies and pixel tags, allow us and our service providers to identify your mobile device over time for advertising purposes.
Our website may include plugins from other companies, including social media companies (e.g., the Facebook “Like” button). These plugins may collect information, such as information about the pages you visit, and share it with the company that created the plugin even if you do not click on the plugin. These third-party plugins are governed by the privacy policies and terms of the companies that created them.
We also may partner with certain third parties to collect, analyze, and use some of the information described in this section. For example, we may allow third parties to set cookies or use web beacons on the website or in email communications from us. his information may be used for a variety of purposes, including online website analytics and interest-based advertising. Please see the section below titled “Analytics and Interest-Based Advertising” to learn more about this use.
Our Services may include a Chat Box to facilitate our communication with you. When you interact with our Chat, Science 37 may record and use your communications and the information you provide to assist you during the Chat and to improve our clinical trial offerings. If you do not consent, please do not use the Chat feature.
From time to time, we may also collect and share aggregated or deidentified information about users of the Services. Such aggregated or deidentified information will not identify you personally.
We and our service providers use the Personal Information that we collect for the following purposes:
We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
We will engage in this activity with your consent or where we have a legitimate interest.
We will provide personalized services based on our legitimate interests, and with your consent to the extent required by applicable law.
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.
We disclose Personal Information to third parties who support our clinical trials; other third-party service providers; and via other means. You also may disclose your Personal Information yourself.
Science 37 uses third-party service providers that perform services on our behalf, including webhosting companies, mailing vendors, and analytics providers. These service providers may collect and/or use your information, including information that identifies you personally, to assist us in achieving the purposes discussed above.
We may share your information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.
We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so, including:
By using the Services, you may elect to disclose Personal Information. This includes disclosure via message boards, chat, profile pages, blogs, and other services to which you are able to post information and content (including, without limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public. This also includes disclosure through your social sharing activity.
The website also enables third-party tracking mechanisms to collect information about you and your computing devices for use in online interest-based advertising. For example, third parties, such as Facebook, may use the fact that you visited our website to target online ads to you. In addition, our third-party advertising networks might use information about your use of our website to help target advertisements based on your online activity in general. For information about interest-based advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.
Science 37 is headquartered in Raleigh, North Carolina, in the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
Some non-EEA countries are recognized by the European Commission, Switzerland and the UK as providing an adequate level of data protection according to their standards (the full list of countries with adequate protection is available here). For transfers from the EEA, Switzerland and the UK to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Information. You may obtain a copy of these measures by contacting us in accordance with the “How to Contact Us” section below.
If you have any privacy-related questions about the transfer or storage of your Personal Information please contact us at Privacy@Science37.com.
The criteria used to determine our retention periods include:
Science 37 is committed to protecting the Personal Information you share with us.
We seek to utilize a combination of reasonable security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use, or disclosure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How to Contact Us” section below.
Except where we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
Science 37’s Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 16 without seeking and acquiring consent from the minor’s parental or legal guardian, if required by applicable law.
We give you choices regarding our use and disclosure of your Personal Information, including for marking purposes.
If you do not want to receive emails from us in the future, you may unsubscribe at any time by clicking on the “unsubscribe” link or contacting Privacy@Science37.com.
Science 37 also offers a partial opt-out option. This option allows you to choose the data elements you want to provide and those you do not. For more information about opting out of providing certain data elements, contact us at Privacy@Science37.com.
Science 37 does not share Personal Information with third parties for their direct marketing purposes without your consent.
Science 37 will try to comply with your request(s) as soon as reasonably practicable and consistent with applicable law. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.
In your request, please make clear what Personal Information you would like to have changed or whether you would like to have your Personal Information suppressed from our database. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes.
If you withdraw or are withdrawn from a clinical trial, we will not collect or receive any new information from the Services. However, information already collected, processed, and stored up to the time that your withdrawal request is received may not be deleted, and may continue to be used for the clinical trial’s purpose, including compliance with regulatory requirements, unless applicable law requires otherwise.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our Social Media Pages. If you decide to access any of the third-party sites listed on our website, you do so at your own risk.
Science 37, Inc.
800 Park Offices Drive, Suite 3606
Durham, NC 27709
Science 37 is located in the United States. Science 37 abides by and uses EEA and UK approved standard contractual clauses and other approved mechanisms for transfers of Personal Information from the EEA and UK to the US.
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Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of Personal Information that we collect, use, and disclose about California residents.
Collection, Disclosure of Personal Information
The following chart includes: (1) the categories of Personal Information, as listed in the CCPA, that we plan to collect and have collected and disclosed within the preceding 12 months; and (2) the categories of third parties to which we disclosed Personal Information for our operational business purposes within the preceding 12 months.
Categories of Personal Information
Disclosed to Which Categories of Third Parties for Operational Business Purposes
Identifiers, such as name, alias, contact information, unique personal identifiers, online identifiers
service providers; business partners; legal authorities
Internet or network activity information, such as browsing history, search history and interactions with our online properties or ads
Sales and Sharing of Personal Information
Under the CCPA, if a business sells Personal Information, it must allow California residents to opt out of the sale of their Personal Information. We do not “sell” Personal Information. We do not sell the Personal Information of minors under 16 years of age. We do not share Personal Information as defined by the CCPA which is the disclosure of Personal Information to a third party for purposes of cross-context behavioral advertising.
Sources of Personal Information
We collect this Personal Information as described above, including from you when you contact us through the Services.
Use of Personal Information
We may use this Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, as described above.
CCPA Rights and Requests
Subject to certain limitations and exceptions, California residents may make the following requests:
To make a request, please contact us at 1-866-888-7580 or in accordance with the “How to Contact Us” section above. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as your name, email address or phone number, in order to verify your identity and protect against fraudulent requests. You may make a request on behalf of a child who is under 13 years old if you are the child’s parent or legal guardian. If you make a Request to Delete, we may ask you to confirm your request before we delete your Personal Information.
If you want to make a Request to Know or a Request to Delete as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable, proof concerning your status as an authorized agent, which also may include:
If you are an authorized agent and have not provided us with a power of attorney from the resident pursuant to Probate Code
sections 4121-4130, we may also require the resident to:
Right to Non-Discrimination
You have the right to be free from unlawful discriminatory treatment for exercising your rights under the CCPA.